APPOINTMENTS

  • We recommend beauty treatments and massage services are booked in advance to avoid disappointment.
  • Appointment can be booked by telephone, Website, Facebook or Email and please ensure you have confirmation of your appointment prior to arrival.

CANCELLATION POLICY

  • All our treatment offers are subject to availability, with advance booking recommended.
  • Please notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment to receive a full refund. Payment will be take in full for any treatments cancelled within 48 hours of the scheduled appointment
  • Treatment offers are not in conjunction with any other offer or discount unless specifically stated within the offer terms and conditions.

 PAYMENT

We accept all major credit/debit cards and cash.

YOUR HEALTH

  • Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, had a cancer or have any other health worries, are advised to check with their GP before booking a treatment.
  • When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist of any health issues you may have.

ALLERGY TESTING

If you have any allergies prior to your appointment please inform us at the time of booking.

VOUCHERS

  • Vouchers cannot be used to purchase products. Vouchers cannot be exchanged for cash or refunded due to time and cost of processing them.
  • The Gift Voucher number should be provided at the time of booking the appointment
  • The Vouchers are valid for 6 months from the date of purchase.

APPOINTMENT TIMES

  • Upon your first visit, please arrive few minutes early to complete a Client Consultant Form.
  • We advise that late arrival to your appointment may result in the treatment time being reduced or cancelled if the treatment cannot be carried out within the time, however full payment for the treatment will be required.

PRODUCT PURCHASES

We endeavour to dispatch your order within 3 working days (subject to stock and availability) via Royal Mail Postal Service which can take up to 5 days to arrive. Please allow 5 to 7 working days to receive your product.